Terms of Service & Rates
Hourly Rate $145.00/hour
Billing Increment 30 minutes
Travel Charge N/A**
Phone Support < 15 minutes: No Charge
Phone Support > 15 minutes: $100.00/hour
*within 30 minutes of Victoria, BC
Invoices are due and payable upon receipt unless an alternative has been agreed upon in advance.
All Hardware supplied is warranted against failure due to manufacturer's defect for 1 year, Parts and Labour included. Some manufacturers' warranties are as long as 5 years and DWC will provide a conduit for warranty resolution.
DWC, with a Service Level Agreement (SLA), guarantees on-site emergency/ critical support within:
2 hours Monday - Friday (8-6)
3 hours Saturday - Sunday (9-5)
4 hours Emergency (24-7)